Return And Refund Policy

Return & Refund Policy

Important: Made-to-Order Products

All products from Godsoul Gift are made to order. Each item is produced specifically for you, so please review our policy carefully before placing your order.

❌ No Returns or Exchanges Accepted

We do not accept returns or exchanges in the following cases:

  • Change of mind or buyer’s remorse after purchase
  • Incorrect size selected by the customer
  • Minor differences in color, alignment, or print placement due to the production process
  • Orders that have already entered production (production begins 12 hours after purchase)

💡 Please review the size chart and product images carefully before checkout.
All orders are considered final once production has started.

✅ Eligible Cases for Refund or Replacement

We will gladly offer a full refund or free replacement if the issue is caused by us, including:

  • Damaged or defective product upon arrival
  • Incorrect item, design, or size sent
  • Manufacturing or printing defects
  • Orders confirmed lost in transit by the carrier

In eligible cases, you are not required to return the item. We aim to minimize unnecessary shipping and waste whenever possible.

📩 How to Request a Refund or Replacement

Please contact us within 30 days of delivery via email at:
Support@godsoulgift.com

Include the following:

  • Your order number
  • Clear photos showing the issue
  • A brief description of the problem
  • An unboxing video clearly showing the issue (required for damaged/defective claims)

Our support team will review your request within 2 business days.

💰 Refund Options

Once approved, you may choose:

  • Full refund to your original payment method
  • Free replacement product, produced and shipped at no extra cost

In some minor cases (e.g., small cosmetic issues), a partial refund may be offered.

🚚 Return Shipping

  • Defective or incorrect items: We cover all return shipping costs (if return is required)
  • Other cases: Customer is responsible for return shipping fees

⏱ Processing Time

  • Review & approval: 2 business days
  • Refund processing: 5–10 business days after approval
  • Replacement production & shipping: 7–14 business days

Most customers receive refunds or replacements sooner than estimated.

Contact Information

Godsoul Gift
Address: 1420 N Logan St, Denver, CO 80203
Email: Support@godsoulgift.com
Phone: +1 (512) 806-0336
Support Hours: 8:00 AM – 6:00 PM (Monday – Friday)